Frequently Asked Questions
Everything you need to know about shopping with Jamie Kay Australia.
What materials are used in Jamie Kay garments?
We pride ourselves on using high-quality natural fibers, including GOTS certified organic cotton, premium merino wool, and delicate linens to ensure softness and durability for your little ones.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location. Orders are dispatched from our warehouse within 48 hours.
What is your return policy for change of mind?
We accept returns for store credit within 30 days of purchase, provided the items are in original condition with tags attached. Please note that sale items are considered final sale.
How do I care for my Jamie Kay items?
To maintain the quality of our organic fabrics, we recommend a cold gentle machine wash in a laundry bag and drying flat in the shade. Avoid tumble drying to prevent shrinkage.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by destination, and shipping costs are calculated at checkout based on the weight of your order.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey to your doorstep.