Returns & Exchanges

At Jamie Kay AU, we want you to love your purchase; if you are not completely satisfied, we offer returns on full-priced items within 30 days of delivery. Please ensure all items are in their original condition, unwashed, and with all tags still attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in their original packaging and include a copy of your packing slip to ensure faster processing.

3

Ship the Items

Purchase a return shipping label through your preferred courier and drop the package off at a local post office or collection point.

4

Receive Your Refund

Once our warehouse team inspects and approves your return, your refund or store credit will be issued within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing